MyEliteHouse Privacy Policy

1. Introduction

MyEliteHouse (“we”, “our”, or “us”) is committed to protecting the privacy of vendors, customers, and visitors who interact with our marketplace, websites, and Vendor Platform. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information across all services where this policy is posted.

By accessing or using the Vendor Platform, creating an account, or submitting personal information to us, you consent to the practices described here. If you do not agree, please discontinue use of the Vendor Platform.

2. Information We Collect

Account Data: name, business entity information, email address, phone number, password, profile photo, and communication preferences provided during registration or profile updates.

Business Operations Data: store details, product catalogs, descriptions, images, pricing, tax identifiers, shipping preferences, and transaction records.

Usage Data: log files, IP address, device identifiers, browser type, access times, pages viewed, referring URLs, and interactions with the Vendor Platform.

Payment Data: billing information, payout account details, and transaction tokens processed through our payment partners. We do not store complete payment card numbers.

3. How We Use Information

To provide, maintain, and improve the Vendor Platform, including processing transactions, managing vendor accounts, and offering customer support.

To communicate with you about updates, security alerts, billing notices, and promotional materials. You may opt out of non-essential marketing communications at any time.

To analyze trends, monitor usage, develop new features, and ensure the security and integrity of the Vendor Platform.

To comply with legal obligations, resolve disputes, enforce our agreements, and protect the rights and safety of our vendors, customers, and the public.

4. How We Share Information

Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, cloud hosting, analytics, marketing, and customer support. These providers are bound by confidentiality obligations.

Marketplace Customers: Product listings, store information, and relevant vendor contact details may be displayed to customers as necessary to facilitate purchases and customer support.

Legal Compliance: We may disclose information to comply with applicable laws, regulations, legal processes, or governmental requests, or to protect our rights, property, or safety.

Business Transfers: In connection with any merger, sale of assets, financing, or acquisition of all or a portion of our business, information may be shared or transferred as part of the transaction.

5. Data Retention & Security

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on regulatory requirements and the nature of the data.

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no security system is infallible; we cannot guarantee absolute security.

6. Your Choices and Rights

Account Settings: You may update or correct your account details within the Vendor Platform at any time. To request deletion of your account, contact vendors@myelitehouse.com.

Data Subject Rights: Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, as well as the right to data portability. We will respond to verified requests consistent with applicable law.

Marketing Communications: You can opt out of marketing emails by following the unsubscribe instructions included in those messages or by adjusting your preferences in the Vendor Platform.

7. International Transfers

MyEliteHouse operates globally. Personal information may be transferred to and processed in countries other than your own, including the United States, where data protection laws may differ. We take steps to ensure appropriate safeguards are in place for such transfers.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will provide notice through the Vendor Platform or by email, and update the “Last updated” date at the top of this Policy.